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1. My institution has a print and electronic or e-only subscription to a journal published by SAGE Publications, including access via SAGE Journals Online, but I'm not able to see the full text of articles. I'm prompted for a username and password. Why is this happening?

   When this happens, the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:

   Your institutional subscription has not yet been activated

   The person who "activated" the online subscription did not enter in all needed IP addresses for your institution

   The person who "activated" the online subscription does not realize that some subnets of your institution are routed through a proxy server

   What should I do?

   1. Send us Feedback so we can begin to diagnose the problem.
   2. Talk to your librarian, and let them know you are having trouble.

2. My library subscribes to the print version of a journal published by SAGE Publications, and I can't get access to it online. Why?

   (a) Your institution has ordered a Print-only subscription to the journal. Institutions subscribing at the Print-Only rate will receive free electronic access to the issues within their current order and for the previous 12 months. For example, for orders placed for 2008 issues, access will be available to content in 2007 and 2008. When renewed for 2009, access will be available to 2008 and 2009 but no longer to 2007. Please note there is no charge for this electronic access and as a result there is no change in how VAT is calculated for print only customers. Online access for a Print-only subscription is only available for the duration of the subscription.

   Your institution has not yet activated electronic access of its Print-only institutional subscription. Notify your library that you would like access to the journal via SAGE Journal Online, and encourage your librarian to activate the online subscription.

   (b) Your institution has ordered a Print and E-access Combined subscription to the journal. Your institution has not yet activated its institutional subscription to SAGE Journals Online. Notify your library that you would like access to the journal via SAGE Journal Online, and encourage your librarian to activate the online subscription.

3. Who from my institution can access a journal on SAGE Journals Online?

   The subscription fee allows for unrestricted Internet access at one location. Any user connecting from an authorized computer on your institutional network will be allowed access to the full-text of the journals your institution subscribes to on SAGE Journals Online.

   Access to abstracts, table of contents, CiteTrack options are otherwise free for all on SAGE Journals Online.

4. What is an Institution?

   For the most part, an Institutional Subscription authorizes use at a localized site. A "site" is an organizational unit, and may be academic or nonacademic. For organizations located in more than one city, each city office is considered a different site. For organizations within the same city that are administered independently, each office is considered a different site.

   For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site.

   If you require a multi-site license please email journals{at}sagepub.com for further details.

5. How will this work?

   When someone attempts to use J Clin Pharmacol Online, our server checks to see if the requesting computer is within the list of internet IP addresses provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember, and there is currently no limit on the number of readers from your institution who may access J Clin Pharmacol Online simultaneously.

6. How can I tell if my institution has subscribed to a journal hosted on SAGE Journals Online

   If your institution has a subscription to one or more journals on SAGE Journals Online, you'll automatically have access to the tables of contents, abstracts, full-text searching, full text display, PDFs, Medline and GenBank links, and future tables of contents. You'll also see text at the top of the page confirming you're signed in as part of an institution.

7. Can my institution subscribe only to the electronic version?

   Yes. SAGE offers institutional subscribers five subscription options, outlined below. This includes two options introduced last year—Combined Plus Backfile and E-Access Plus Backfile, which provide online access to the deep backfile from volume 1, issue 1 where available.

   SAGE Institutional Subscription Options:

   • Combined: electronic access (which provides site-wide online access to all content in the volume) and a print copy of each issue included in the volume for that title. Electronic access is provided to journal backfile back to 1999 while subscription is maintained.
   • Combined Plus Backfile: electronic access (which provides site-wide online access to all content in the volume) and a print copy of each issue included in the volume for that title. Electronic access is provided to journal backfile back to volume 1, issue 1 while subscription is maintained.
   • E-Access: electronic access (which provides site-wide online access to all content in the volume) is offered at a 10% discount off the Combined rate and does not include print copies. Electronic access is provided to journal backfile back to 1999 while subscription is maintained.
   • E-Access Plus Backfile: electronic access (which provides site-wide online access to all content in the volume) is offered at a small increase to the E-Access rate and does not include print copies. Electronic access is provided to journal backfile back to volume 1, issue 1 while subscription is maintained.
   • Print-Only: print only at 2% off the Combined rate. (Includes electronic access to content in the current and previous year.)

   Note: If subscription is cancelled, online access will continue to be available only for the years to which the customer subscribed. This does not apply to online access for the Print-Only option which is only available for the duration of the subscription.

   NEW THIS YEAR! Institutions subscribing at the Print-Only rate will receive free electronic access to the issues within their current order and for the previous 12 months. For example, for orders placed for 2008 issues, access will be available to content in 2007 and 2008. When renewed for 2009, access will be available to 2008 and 2009 but no longer to 2007. Please note there is no charge for this electronic access and as a result there is no change in how VAT is calculated for print only customers.

   Note: Online access for a Print-only subscription is only available for the duration of the subscription.

   Backfile Purchase
   Deep backfile of individual titles is available for lease or purchase. Deep backfile is defined as the content of a journal from issue 1, volume 1, through the last issue of 1998 (content from January 1999 to the present is included in the current subscription). An annual technology fee of $25 or £15 per journal will additionally be charged up to a maximum of $700 or £450 (per institution per year). To lease or purchase access to the complete backfile of SAGE journals (300+ titles), please email backfilesales{at}sagepub.com for a quotation.

8. Will we still be able to get the paper version? And for how long?

   Yes, at present institutions with a Combined subscription and individuals will be able to receive the paper version for the foreseeable future.

9. If our subscription to a journal on SAGE Journals Online expires and at some later date we reinstate our subscription, will we have access to all years of the electronic version?

   Yes. Each Combined or E-Only Institutional subscription to one of our journals includes:

   • Online access rights to the volume subscribed.
   • New subscribers will have temporary access to content back to 1999 while subscription is maintained.
   • Existing subscribers will continue to access the content to past volumes that have been paid for.
   • The right to download articles and make copies for coursepacks and electronic reserve collections without payment of a fee or seeking prior permission.

10. How can I access the full-text of journals on SAGE Journals Online if I don't have access through an institutional subscription?

    In order to receive complete online access to journals on SAGE Journals Online, you must have an institutional subscription to the journal. Pay-per-Article and Pay-per-Admission facilities are also available on most journals published by SAGE Publications.

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